Last updated: August 8, 2026.
This Noirvelles refund policy explains returns for eligible orders placed on noirvelles.com. Please review the eligibility, condition, timing, and return-shipping requirements below before sending an item back.
15-day return window
A return request for an eligible full-price item must be submitted within 15 days after the carrier records the order as delivered. Requests submitted after this period may be declined.
Return condition
Returned items must be unworn, unwashed, unaltered, undamaged, and free from fragrance, makeup, deodorant, pet hair, or other signs of use. Original tags, protective components, and packaging must be included where supplied.
Trying on an item is permitted, but items showing wear, laundering, staining, damage, or removed or altered tags may be rejected and returned to the sender.
Return shipping
When a return is refunded to the original payment method, a $9.95 USD return-label fee is deducted from the refund. Original shipping charges, duties, taxes, and customs charges are not refundable unless required by applicable law or the return resulted from our error.
Use the authorized return instructions provided by customer care. Returns sent without authorization or to an unapproved address may be delayed or rejected.
Final Sale items
Sale or promotional items, accessories, and products clearly marked Final Sale cannot be returned or exchanged. The status shown when the order is placed controls eligibility.
Exchanges
Exchange requests must be made within the same 15-day period. Exchanges depend on current stock and are not reserved until the return is approved. If the requested replacement is unavailable, customer care will explain the available refund options.
Incorrect or damaged items
If you receive the wrong item or an item that arrived damaged, contact us promptly before wearing, washing, or altering it. Include your order number and clear photographs of the item, packaging, and shipping label so the issue can be reviewed.
Refund processing
Approved refunds are sent to the original payment method after the returned item has been received and inspected. Refunds cannot be issued to a different payment method. Your financial institution may require additional time to display the credit after it has been submitted.
Partial or rejected refunds
A refund may be reduced or refused if an item is returned outside the allowed period, is incomplete, or does not meet the condition requirements. If this occurs, customer care will explain the result of the inspection.
Multiple orders
Items from different orders must be identified by their original order numbers. Do not combine separate returns unless customer care has confirmed that they may be shipped together.
Start a return
Use the Contact Us page. Include the original order number, the item or items involved, the reason for the request, and photographs when the item is incorrect or damaged. Do not send a return until instructions have been provided.